Refund and Return Policy
Refund and Return Policy
Last updated: August 11, 2026
We have a 14-day return policy. There is a 10% restocking fee.
To start a return, please contact us at support@kcscraftycreations.com
We want you to love your purchase! Because many of our products are handmade, each item is created with care and may have slight variations that make it unique.
Returns & Exchanges
We accept returns within 14 days of delivery for eligible items. Items must be unused, unworn, and returned in their original condition and packaging.
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
Custom & Personalized Orders
Because personalized and custom-made items are created specifically for you, we do not accept returns or exchanges on custom or personalized orders, unless the item arrives damaged, defective, or there is an error on our part.
Please carefully review personalization details, including names, spelling, colors, and design choices, before submitting your order.
Damaged or Incorrect Items
Please inspect your order when it arrives. If your item arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
Please include your order number and clear photos of the item and packaging so we can determine the best way to resolve the issue.
Depending on the situation, we may offer a replacement, repair, store credit, or refund.
Shipping Damage & Carrier Delays
We take great care in packaging every order to help ensure your items arrive safely. However, once your package is shipped, it is handled by the shipping carrier, such as USPS, UPS, or FedEx, and we cannot control how the package is handled during transit.
If your order arrives damaged, please contact us within 48 hours of delivery and provide:
- Your order number
- Photos of the damaged item
- Photos of the shipping box and packaging
- Any visible damage to the outside of the package
Please keep the original packaging and damaged item until we have reviewed the situation, as the carrier may require them for a claim.
We will work with you to determine the appropriate resolution and, when applicable, assist with the shipping carrier's claim process.
Please understand that shipping delays, carrier tracking issues, missed delivery dates, or packages delayed while in transit are outside of our control. We cannot guarantee delivery dates once an order has been handed over to the shipping carrier.
Non-Returnable Items
The following items are not eligible for return:
- Custom or personalized items
- Sale or clearance items
- Gift cards
- Items that have been used, worn, washed, altered, or damaged after delivery
- Any item specifically identified as non-returnable at the time of purchase
Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow your financial institution additional time to process the refund and post it to your account.
Questions
If you have questions about our Refund Policy, please contact us at support@kcscraftycreations.com
Thank you for supporting our small handmade business!
KC’s Crafty Creations💜